Twiddling is key to enshittification: it’s the method by which value is shifted from end-users to business customers, and from business customers to the platform. Twiddling is the “switch” in enshittification’s series of minute, continuous bait-and-switches.
I don’t think anyone would be surprised at this behavior, but it’s ridiculous that it’s become commonplace in our capitalist economy with barely any repercussions.