Switching between machines instantly logged them out, breaking a common workflow for programmers who use multiple devices. When the user contacted Cursor support, an agent named “Sam” told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, sparking a wave of complaints and cancellation threats.
I’m probably beating a dead horse at this point, but things like this are the reason jobs can’t be passed to AI. In the end, these kinds of mistakes, some of which the company will never even know about, end up damaging and costing more then they save.